If the ok button is unavailable, there are several possible reasons. The operating system provided was ip office release 4. Doubleclick the softconsole icon on the desktop icon or from the start menu, choose actel softconsole. Softconsole user guide page 7 ip office 15601016 issue 14f 20 september 2010 ip office softconsole. Softconsole is operating with the default settings as supplied with. The receptionist solution includes the ip office softconsole application, which allows a single receptionist or operator to manage calls for single site offices and. Verify your account to enable it peers to see that you are a professional. They can answer, route and manage incoming calls from the screen of their pc, while simultaneously viewing caller information, directory information for pointandclick routing, held calls and.
Avaya ip office soft console quick reference guide unity. The avaya ip office receptionist formerly softconsole 171987 simplifies call. Softconsole provides enterprise receptionists and operators with call information and call actions to simplify call handling and instant messaging. Ipofficeinfo avaya ip office information, links and resources. Ip office platform 10 agility communications group. The field unit name\ip address contains the ip address of the ip office system.
Make sure that the unit name\ ip address field contains a valid name or address of an. Avaya ip office ipo ip office using ip office softconsole release 11. Ip office desktop communications solutions softconsole softconsole is the pcbased operator console that provides a visible display of call information and pcbased call handling offering call control of the operators telephone. User your mouse or keyboard and pair with a softphone or ip set.
Typically the operators should be placed into a hunt group in order to allow call routing and distribution between available operators. Going forward, all ip office license orders will need to be in plds format. We offer 1, 2 and 4 hour remote support options, scheduled in advance. Ip office softconsole ip office softconsole is an ip office application intended for receptionists and operators who answer and distribute calls. With softconsole, users see the status of other users and adjust basic telephony settings of other. Must provide remote access method for remote support.
You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in. Ip office softconsole is the pcbased operator console that provides a visible display of call information and pcbased call handling. In the user name field, type your extension number or user name. Avaya softconsole in the powered by ip office cloud youtube. Installing avaya ip office platform softconsole page 3 ip office platform 9. This free software is an intellectual property of avaya, inc. This document uses as a placeholder for the actual softconsole install directory.
End user may install and use each copy or an instance of the software on one server or on multiple servers provided. Page 2 while reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, avaya inc. It provides a range of call controls through the users computer. This allows the softconsole user to either answer calls from the call. Further information can be found in the ip office platform 10. The receptionist solution includes the ip office softconsole application, which allows a single receptionist or operator to. This windows application is intended for receptionists and operators. Press enter or click the answer icon on the toolbar. Softconsole is intended primarily for operators and receptionists. There are a couple of things that you will need to know to get things working correctly. Click browse and select the ip office control unit from the list. Ip office 500 has four bays on the front of the unit, and each bay can accept two modules for a total of eight different modules at any. Ipofficeinfo avaya ip office information, links and. At the ip office softconsole login window click browse.
Where this is mentioned substitute the actual softconsole install directory name e. This guide assumes that the phone you are using has its default settings. Use the default workspace location and check the box to use this location as your. Softconsole install page 7 ip office ens issue 06a 03 october 2011 installation. Softconsole user guide page 3 ip office 15601016 ens issue 16b 28 june 20 heritage nortel software heritage nortel software means the software that was acquired by avaya as part of its purchase of the nortel enterprise solutions business in december 2009. Ip office receptionist efficient and professional call handling overview receptionists can handle dozens, even hundreds of calls daily, so. The last day to order avaya adi licenses in december 6th. It provides features to support the manual handling and distribution of incoming calls. For the love of physics walter lewin may 16, 2011 duration. The receptionist solution includes the ip office softconsole application, which allows a single receptionist or operator to manage calls for single site offices and even multiple locations, to help ensure prompt and professional.
Make sure that the unit name\ipaddress field contains a valid name or address of an. First off and which you will probably tell from the question, i am a user and not a tech but i am trying to get the ip office softconsole to installed and working on my laptop and via vpn. It can be purchased with the receptionist user license. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way. It is recommended that ip office softconsole is only used with a telephone. Alternatively, select the details from the user list window. This displays the workspace launcher dialog box figure 11. Ip office softconsole receptionist license 171987 adi. Softconsole workspacesprojects generated by libero into the softconsole folder of a libero project are for use with softconsole v3. Using ip office softconsole ip office knowledgebase avaya. Softconsole is the pcbased windows receptionist application for ip office.
Unity connected solutions avaya ip office soft console avaya ip office soft console quick reference guide login to soft console enter your username enter your password enter the ip office ip address contact your system administrator create a blf group click tools click preferences configure click bfl groups. Softconsole page 7 ip office 15601016 issue 14d 29 september 2008 ip office softconsole. Using softconsolereceptionist soft console is an application that has been around for the avaya ip office since its inception many years ago. Softconsole user guide page 7 ip office 15601016 ens issue 16a 03 october 2011 softconsole. Ip office softconsole is an ip office application intended for. Ip office installing ip office softconsole release 11. With avaya ip office softconsole, however, receptionists at the old mill now have total visibility. Avaya ip office resource for all things related to avayas leading business pbx system.
Installation this guide covers the installation, configuration and general administration of softconsole. Softconsole softconsole is an application intended for receptionists and operators who answer and distribute calls. Avaya ip office softconsole can equip your operators with the tools they need to manage calls and personalize service. I have pm pro license, pm pro ip audio enabled and voicemail pro.
Using ip office softconsole 5 whats new 5 phone and computer requirements 5 logging in. End user may install and use the software on multiple designated processors or one or more servers, so long as only the licensed number of units are accessing and using the software at any given time. This topic comprises information and downloads for ip office releases 4. Installation of ip office systems for avayas nationwide business partner network. Softconsole user guide page 7 ip office 15601016 issue 14e 05 march 2010 ip office softconsole.